Refund Policy

For Cancellations:
Refunds in case of cancellations are subject to our Cancellation Policy. Kindly refer to the same for detailed information.

Order Acceptance & Refunds

• Order acceptance is subject to the availability of products, delivery areas, and delivery slots. Orders may be declined after assessment, and customers will be informed accordingly.
• In cases where the order is canceled by Wimbis Cakes due to unforeseen circumstances, the amount paid will be fully refunded to the customer’s wallet or bank account, as per the customer's preference.

Delivery & Refund Guidelines

• Single Delivery Attempt: Only one delivery attempt will be made. Please confirm the recipient's availability before selecting the delivery time.
• If the recipient is unavailable at the time of delivery, no second attempt will be made, and the order will be considered cancelled with no refund issued.

Refund Processing

• Refunds will be initiated only after the customer confirms via email whether the refund should be credited to the wallet or their bank account.
• For orders processed within 48 hours of the delivery date, refunds will be credited to the wallet.
• Refunds are processed to the original payment method within 15 working days after confirmation.

Address Change Requests

• Address changes are permitted free of charge if requested at least 24 hours before delivery.
• For address changes requested within 24 hours of delivery, a fee of ₹200/- will be charged.
• In some cases, address change requests may not be possible. If the request cannot be accommodated, the order will not be canceled or refunded.

Pin code Requirements

It is the customer’s responsibility to provide the correct pin code corresponding to the delivery address. Incorrect pin code entries may lead to the following scenarios:

• If the pin code entered belongs to a non-serviceable area, the order will be cancelled, and no refund will be initiated.
• If our team contacts you regarding an incorrect pin code and you wish to update the delivery location, additional delivery charges for the correct pin code will apply. In such cases, the order cannot be cancelled or refunded if you choose not to pay the additional charges.

Important Points

• Product Variations: Product descriptions, prices, and specifications (such as weight, size, and colour) may vary slightly due to market conditions. The photos shown are for representation purposes only.
• Delivery Time Slots: Orders are accepted and delivered based on available time slots for the selected city.
• Midnight Deliveries: Midnight orders may be delivered between 11:00 PM to 12:30 AM, and for remote or smaller towns, the time window may extend from 10:00 PM to 12:30 AM.
• Product Availability: Wimbis Cakes reserves the right to modify, suspend, or discontinue the sale of any product or service without prior notice.
• Duplicate Orders: In case of duplicate orders with similar details, we will attempt to contact the customer. If no response is received, both orders will be processed, and disputes arising later will not be entertained.

Delivery Policy

• Same-Day Delivery: Orders placed under the 'Same-Day Delivery' category cannot be cancelled once confirmed.
• Special Occasions: During peak occasions such as Valentine’s Day, Mother’s Day, Christmas, and New Year’s Eve, exact delivery time slots may not be guaranteed. Orders during such periods may be delivered up to 52 hours after the requested date and time.
• Rescheduling Orders: For rescheduling, you must inform us at least 24 hours before the delivery date.

Order Completion Guidelines

• Orders will be considered successfully delivered in the following cases:
  • Incorrect address provided by the sender.
  • Recipient unavailable at the delivery location.
  • Delivery denied by the recipient for personal reasons.
  • Premises locked or permission denied to delivery personnel (e.g., hospitals, government buildings, societies, hotels, or public/private properties).
• Damage Check: Recipients should check the product before signing the receipt. If damaged, the recipient should refuse the order and the delivery person will return it for a replacement. Allow at least 6 hours for the replacement to be delivered.

Refunds in Special Circumstances

• Fraudulent Orders: In case of suspected fraudulent behaviour, Wimbis Cakes reserves the right to cancel the order without any refund.
• Unforeseen Events: Delays caused by extreme weather conditions, strikes, riots, or similar circumstances may lead to delays, but order cancellation and refund will not be possible in such cases.

Customer Complaints

If the delivered product does not meet your expectations, please inform our Customer Service Team within 4 hours of delivery. Our team will review the complaint and take appropriate action.

For any further assistance, please feel free to contact Wimbis Cakes Customer Support.