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Cancellation and Refund

    Refund Policy

    Refund in cases of Cancellations is mentioned in Cancellation policy, kindly refer the same.

    The acceptance of order is subject to availability of products, delivery areas and time. The order may or may not be accepted. The order might be cancelled after assessing the circumstances and communicated to customer. In such case amount paid by customer is fully refunded to Wimbis wallet or bank account.

    Only one attempt for delivery will be made. Please confirm availability of recipient before choosing delivery time. If recipient is not available at the time of delivery, second attempt will not be made and order will be cancelled. No refund will be made in such case.

    The refunds are only initiated once the customer confirms over mail that where the refund has to be done - Wimbis wallet or bank account.

    Refund will be credited in Wimbis Wallet on orders which are processing within 48 hours of delivery date Refunds are processed to your payment method within 15 working days.

    Address Change requests Change in the address is permitted free of cost only before 24 hours of delivery.

    1)If the cancellation request comes to Wimbis before 24 hours to the start of time slot selected - 10% of order value is charged as cancellation charges. 90% refund to Bank Account. NOTE - 100% refund can be requested in Wimbis wallet, where we waive off cancellation charges.

    2)If the cancellation request comes to Wimbis between 12 - 24 hours before the start of time slot selected then - 20% of order value will be deducted as cancellation charges. 80% refund to Bank Account. NOTE - 100% refund can be requested in Wimbis wallet, where we waive off cancellation charges.

    3)If cancellation is request comes to Wimbis within 12 hours to the start of time slot selected - 100% of order value will be deducted as cancellation charges. 0% refund to Bank account or 0% to Wimbis wallet applicable.

    Cancellation Policy

    Please read the below stated points for any cancellations.

    Please understand that the points mentioned in the policies are with reference to the time slots on the www.Wimbis.com website selected by the user in checkout process.

    Orders are processed in time slots and we accept cancellation requests with reference to time slot selected by customer in order placed. Consider conditions stated below -

    If the cancellation request comes to Wimbis before 24 hours to the start of time slot selected - 10% of order value is charged as cancellation charges. 90% refund to Bank Account. NOTE - 100% refund can be requested in Wimbis wallet, where we waive off cancellation charges.

    If the cancellation request comes to Wimbis between 12 - 24 hours before the start of time slot selected then - 20% of order value will be deducted as cancellation charges. 80% refund to Bank Account. NOTE - 100% refund can be requested in Wimbis wallet, where we waive off cancellation charges.

    If cancellation is request comes to Wimbis within 12 hours to the start of time slot selected - 100% of order value will be deducted as cancellation charges. 0% refund to Bank account or 0% to Wimbis wallet applicable.

    In any of the cases above Wallet refunds and Bank refunds can be initiated only at the discretion of company considering the reasons of cancellation like unfortunate events, calamities or unavoidable circumstances. No claims to refund can be made by customer to overrule above stated clause.

    NO cancellation requests are accepted on order placed in following categories.

    Same day delivery category - If your date of placing an order and delivery date of that order is same, we do not accept cancellation request. If you cancel it, or receiver does not receive it - you are not entitled to any refund.

    Same day mid-night delivery orders cannot be cancelled.

    Special day orders cannot be cancelled and no refund is initiated for them. Same day Orders We allow users to select the same date of delivery on which he/she is placing the order i.e. order delivery and order placed date is same. We attempt to do same day delivery of the requested products but DO NOT PROMISE so.

    We will process same day delivery orders within 24 hours of requested date and time slot. Wimbis takes same day orders for day and evening time slots till 5 pm. It is attempted to do same day delivery and not a promise, though we make our 100% effort to deliver on the same date as order placed. Wimbis takes order for same day mid-night (00:00) delivery till 7:00 pm. It is attempted to do same day mid-night delivery and not a promise, though we make our 100% effort to deliver on the same date as order placed. Order placed for courier products cannot be cancelled after they are acknowledged at our end. Delivery date selected for courier products is tentative as the delivery depends on logistics/ courier partners. Usually, courier products are dispatched within 2 days of placing order. It may take extra time depending on nature of product and its preparation.

    As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.